Frequently Asked Questions

Topics

Hotels | Tours | Cancellations | Reservations | Tickets

Hotels Questions

Q:Will my paperwork include a map and directions to the Welcome Center?
A:Yes, a detailed map and directions to the Welcome Center will be included with your paperwork.hide
Q:How do I get to my hotel?
A:Please get the hotel's address from the provided paperwork and search for driving directions using Google or Yahoo maps.hide
Q:Does my room have an ocean view, as well as a refrigerator and a microwave?
A:Although we would be happy to pass along any special requests you have to the hotel, all special requests are based on availability and we recommend that you notify the Front Desk upon arrival.hide
Q:Can I check in early and/or extend my check-out time?
A:Please review your vacation package details to determine your check-in and check-out times. If you are checking in after 6 PM, please call the property directly using the number listed in your vacation details to arrange a late check-in.hide
Q:What happens if I have to check out of the hotel early?
A:If you decide to check out earlier than planned, you will not have to pay an additional fee. However, we are unable to issue a refund for the unused portion of your stay.hide
Q:What is the hotel policy for changing travel dates?
A:Any changes made to your travel dates will result in a $25 processing fee. Any travel date changes made within 72 hours of arrival are subject to a $25 fee plus the first night's room rate at the non-promotional rate. No refunds will be made for no-shows or early check-outs.hide
Q:Can I purchase extra nights or a room upgrade?
A:Certainly! For all existing customer purchases, please call our Customer Service Department at (866) 876-2765. If you are a new customer, please visit our Sales Department at (866) 864-9996.hide
Q:Is there a minimum age to check in at the hotel or resort?
A:You must be a minimum of 21 years of age to check in. A valid photo ID, such as a driver's license or passport, is required at check in.hide
Q:Can I request a handicapped accessible room?
A:Although we would be happy to pass along any special requests you have to the hotel, special requests are based on availability and we recommend that you notify the Front Desk upon arrival.hide

Tours Questions

Q:Do I have to check in at the hotel or the Welcome Center?
A:Please review your paperwork for check-in details.hide
Q:Can I tour if my spouse is not present?
A:If married or cohabitating, both individuals must attend the sales presentation together.hide
Q:Do you provide transportation to the tour?
A:You will need to provide your own transportation to the tour. If you need to purchase a rental car, please contact our Customer Service Department at (866) 876-2765 to purchase a discounted Thrifty Car Rental.hide
Q:Can I reschedule my tour?
A:No tour date or time changes will be accepted within 4 weeks of the arrival date. Please not that the tour date, time and/or location may be changed at the Resort's discretion.hide
Q:What happens if I am unable to take the tour?
A:Failure to qualify and attend the sales presentation will result in a penalty equal to the retail cost of your vacation package.hide
Q:If I have already toured in the past, can I take another tour with Westgate Resorts?
A:Persons who have toured the same Westgate Resorts location within the past 12 months or who have participated in Westgate Resorts' discounted promotional offer requiring a tour more than once are subject to a surcharge. Persons who have toured more than twice are ineligible for a discounted promotion.hide
Q:Can I receive the discounted rate if I am currently an owner with Westgate Resorts?
A:These promotions are not available to current Westgate Resorts owners.hide

Cancellations Questions

Q:What happens if I am unable to take the tour?
A:Failure to qualify and attend the sales presentation will result in a penalty equal to the retail cost of your vacation package.hide
Q:What is the cancellation policy?
A:Any cancellations made will result in a $25 processing fee. Any cancellations changes made within 72 hours of arrival are subject to a $25 fee plus the first night's room rate at the non-promotional rate. No refunds will be made for no-shows or early check-outs.hide

Reservations Questions

Q:Do I have to bring my confirmation letter with me?
A:Yes, your confirmation letter contains valuable information such as package details, hotel amenities, maps and directions that will be helpful to you.hide
Q:What if I accidentally delete my confirmation email?
A:Please visit www.HotelsCorp.com and click on Customer Login or call our Customer Service Department at (866) 876-2765. hide
Q:How do I access, review and print my vacation paperwork?
A:Visit www.HotelsCorp.com and click on Customer Login. Enter your passport number and ZIP code and you will be able to view or print out your paperwork.hide
Q:What is my vacation package number? What is my confirmation number?
A:Your vacation package number is the package ID number that was given to you when you originally purchased your package. If you do not know your passport number or have additional questions, please refer to "Your Reservation Details." It is located at the right-hand side of the email. Please review "Your Itinerary" portion of the paperwork for the details of your reservation, including your confirmation number.hide
Q:Can I purchase more than one room?
A:This varies depending on the travel season. If you are interested in purchasing additional rooms, please contact our Customer Department at (866) 876-2765.hide
Q:What if I have friends or family that would like to travel with us?
A:Your friends and family are eligible for the same opportunity. To ensure availability, please have them contact our Sales Department at (866) 864-9996 as soon as possible to purchase a vacation package.hide

Tickets Questions

Q:Where do I pick up my attraction tickets?
A:Please review your confirmation paperwork for details.hide
Q:During my vacation, I would like to visit the area theme parks, attractions and dinner shows. Can I save my time by purchasing these tickets in advance?
A:Absolutely! Please call our Customer Service Department at (866) 876-2765 if you are an existing customer. If you are a new customer, please contact our Sales Department at (866) 864-9996 to purchase attraction and show tickets.hide
Q:Do you provide discount rates on car rentals?
A:Yes, we offer discounted car rental rates through Thrifty Rental Car. For existing customer purchases, please call our Customer Service Department at (866) 876-2765. For new customer purchases, please contact our Sales Department at (866) 864-9996.hide
Q:Can I purchase Travel Protection?
A:Definitely! We offer insurance coverage through CSA Travel Protection. For all existing customer purchases, please call our Customer Service Department at (866) 876-2765. For new customer purchases, please contact our Sales Department at (866) 864-9996hide

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